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Refund and Cancellation Policy

Effective date: 22 October 2026

This policy explains how billing, cancellation and refunds work on Celebrium. It sits alongside our Terms of Service and Privacy Policy.

1. Who you are buying from

Who you buy from depends on where you are. The checkout tells you before you pay.

In South Africa you are buying from WFJ Lombard, trading as Celebrium, a sole proprietorship registered in South Africa. We are the seller. Your card or bank statement will show Celebrium. Payments are processed for us by Paystack, a licensed payment provider; it is not the seller and does not decide refunds. We issue refunds, directly. Prices are shown and charged in South African rand (ZAR).

Everywhere else your order is processed by Paddle.com, our online reseller and Merchant of Record, and your statement will show Paddle. Paddle issues refunds for the orders it processed, under this policy. Contact us at contact@celebrium.ai and we will arrange it with Paddle, or ask Paddle directly at paddle.net. Prices are shown in US dollars, with any VAT or sales tax added at checkout.

Either way, contact us at contact@celebrium.ai and we will deal with it rather than send you from one party to another.

2. Subscriptions

2.1 How billing works

  • Subscriptions renew automatically, monthly or annually, on the date you first subscribed.
  • We charge the payment method you gave at checkout.
  • Prices are shown in US dollars, or in your local currency where we offer one. Where you are billed in a currency other than your own, your bank may apply its own conversion.
  • We will tell you by email before any price change takes effect, and you may cancel before it does.

2.2 Cancelling

You can cancel at any time from Plan & Wallet in the app, or by emailing contact@celebrium.ai.

  • Cancelling stops the next renewal. It is not a refund of the period you are already in.
  • You keep full access until the end of the period you have paid for.
  • You will not be charged again once you have cancelled.

2.3 Refunds on subscriptions

  • 14-day cooling-off. If you subscribe for the first time and are not satisfied, tell us within 14 days of that first payment and we will refund it in full, whether or not you have used the Service.
  • Renewals. If a renewal charges you unexpectedly, contact us within 14 days of that charge and we will refund it, provided you have not made substantial use of the Service in the new period.
  • Beyond that, refunds are at our discretion. We would rather resolve the underlying problem, so please tell us what went wrong.
  • If the Service does not work as described, you are entitled to a remedy regardless of the time limits above, and nothing in this policy limits your rights under the consumer-protection law of your own country, including the South African Consumer Protection Act, UK consumer law and EU consumer law.

3. Course generation credits

Generation credits pay for the artificial-intelligence processing that writes a course. That processing costs real money the moment it runs, so credits work differently from a subscription.

  • Unused credits are refundable within 14 days of purchase.
  • Credits already spent on a generated course are not refundable, because the work has been done and delivered to you.
  • If a generation fails — the course does not complete, or comes back materially broken — we will restore the credits or refund them. You should not pay for something that did not work. Contact us and we will check the logs.
  • Credits included with a subscription have no cash value and expire at the end of each billing period unless we say otherwise.

4. Founder membership

Founder membership is a one-off payment for lifetime access to the Celebrium catalogue, meaning the courses we publish, including those we add later.

  • It is refundable within 14 days of purchase.
  • After 14 days it is non-refundable, because it is priced as a one-off commitment rather than a subscription.
  • It does not include course generation, which is charged separately.
  • It does not confer any ownership of the courses.
  • If we discontinue the Service, founder membership ends with it, and we will do three things. We will give you at least 60 days' notice. During that notice period you may export every course you have access to as a printable book, which is yours to keep and use afterwards. And if we discontinue within 36 months of your purchase, we will refund you one thirty-sixth of what you paid for each whole month remaining of those 36. After 36 months, no refund is due, because by then the membership has run longer than the subscription it replaced.

5. When we may refuse a refund

We may decline a refund where we reasonably believe the request is fraudulent, where an account has been used in breach of our Terms, or where refunds are being used repeatedly to obtain free access.

6. Chargebacks

If you believe a charge is wrong, please contact us first. We can almost always resolve it faster than your bank can, and a chargeback costs us a fee on top of the disputed amount.

7. How to ask for a refund

Email contact@celebrium.ai from the address on your account, and tell us:

  • what you bought and roughly when,
  • the email address you used at checkout,
  • and what went wrong.

We aim to respond within 3 working days, and to process an approved refund within 10 working days. Refunds go back to the original payment method. Your bank may take a few days more to show it.

8. Contact

  • WFJ Lombard, sole proprietor (operator of Celebrium)
  • 17 Orion Drive, Southern Cross, Great Brak River, 6525, South Africa
  • contact@celebrium.ai

Read alongside our Terms of Service and Privacy Policy.